Cancellations & Refunds

Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets,hotels,packages and cruises do not allow any date or name changes after the booking is completed. Shipra travels does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer’s request or supplier’s schedule changes.
Exchange Fees: For any itineraries where changes are permitted, an exchange/change fee is charged by Shipra travels plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.)

Most of our airline tickets are 100% non-refundable*. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveller with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service centre.

We do not guarantee any cancellation. A cancellation fee,as specified by the agent must be paid to us at the time of cancelling the booking; we retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and Shipra travels exchange fees.

All such changes are governed by the airlines’ rules and regulations and are out of our control. Shipra travels does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund please read our Refunds Policy. Read more about our Change Policy if you wish to exchange the tickets for new dates or routing.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

*Some refunds on tickets are also dependent on the policies(Fare Rules) of the Airlines applicable on the time of booking.

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary.

You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

• You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds.
• You are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing).
• We are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds.

Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. The amount will be refunded via same source. This entire process may take 4 to 6 weeks from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Shipra travels will charge a fee for processing this $50-$300. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorised by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking.